For twenty-five years and counting, ProTECH’s primary focus has always been repairs! Whether your amp was cranked to 11 but the speaker could only handle 10, or a mouse chewed through the wires of your JBL LSR4328P, our technicians have seen it and can figure out how to fix it!
OUR CURRENT RATES
We charge a $75 bench fee per item. This is payable upon drop-off and will be applied towards the repair if an estimate is approved.
The bench fee is also the minimum charge for declined estimates or unrepairable items. It is non-refundable once a technician has provided an estimate.
We charge $60 for expedited service. This is payable upon drop-off.
Our labor rate is $125/hr, calculated in 15-minute intervals.
For more information, keep reading!
HOW DOES THE REPAIR PROCESS WORK?
We strive to make the repair process as simple as possible. No appointments are needed for repairs. Simply walk in and bring your item to the front counter. For non-warranty repairs, we charge an initial bench fee of $75-per-item when you’re dropping your equipment off. Your item will then enter the repair queue, and a technician will contact you once the item reaches the bench. We provide estimates for all repairs over $100. If you approve an estimate, the bench fee will be applied towards the repair cost. If an estimate is declined or a unit is unrepairable, the bench fee is held for the technician’s time in evaluating the unit and researching solutions.
Once your unit is ready, we’ll contact you at the phone number you provided. We offer 30 days of completely-free courtesy storage on all items. This 30 day period begins when we contact you to let you know the item is ready.
WHAT ITEMS CAN YOU REPAIR?
We specialize in the world of pro audio. If you see it at a concert, chances are we work on it! This means that mixers, DJ mixers, DJ consoles, keyboards, speakers, power amplifiers, stage lighting, and guitar/bass/keyboard amplifiers are all within our wheelhouse. We also work on vintage hi-fi items as well, such as home amplifiers, vintage receivers, turntables, CD players, and reel-to-reel decks.
A brief, non-exhaustive list of manufacturers we’ve been known to work on includes, but is not limited to:
AER, Aguilar, Allen & Heath, Ampeg, American DJ, American Music & Sound, ARP, Avalon, B-52, Behringer, Blackstar, Bogner, Boss, Boutique Amps, BSS, Bugera, Carvin, Casio, Cerwin Vega, Chauvet, Community Pro Loudspeakers, Crate, Crest Audio, Crown Audio, dbx, Denon, DigiTech, DOD, Egnater, Emerson, EV, Farfisa, Fender, Gallien Krueger, Gibson, Hammond Suzuki, Harbinger, JBL Professional, Johnson Amplification, Kawai, Klipsch, Korg, KRK, Kurzweil, Kustom, Line 6, Labgruppen, LOUD, Mackie, Mark Levin, Marshall, McIntosh, Mesa Boogie, Midas, Moog, Motion Sound, MXR, Nord, Novation, Numark, Orange, Panasonic, Peavey, Pioneer, Polytone, QSC, Quilter, Randall, Rane, RCF, Roland, Samson, Sequential Circuits, Solina, Soundcraft, Sunn, SWR, Tascam, TC Electronics, TC Helicon, TEAC, Technics, Trace Elliot, Turbosound, U.S. Music Corporation, Velodyne, VocoPro, Vox, Washburn International, Yamaha, Yorkville, and of course, Zoom
DO YOU PERFORM WARRANTY SERVICE?
As of 2025, we currently perform warranty work for the following manufacturers:
AER, Aguilar, Allen & Heath, Ampeg, American Music & Sound, B-52, Behringer, Blackstar, Boss, Boutique Amps, BSS, Bugera, Casio, Cerwin Vega, Community Pro Loudspeakers, Crate, Crest Audio, Crown Audio, dbx, DigiTech, DOD, Egnater, EV, Fender, Gallien Krueger, Gibson, Hammond Suzuki, JBL Professional, Johnson Amplification, Kawai, Korg, KRK, Kurzweil, Kustom, Line 6, Labgruppen, LOUD, Mackie, Marshall, McIntosh, Mesa Boogie, Midas, Motion Sound, Nord, Novation, Orange, Peavey, Pioneer, Polytone, QSC, Quilter, Randall, Roland, Samson, Soundcraft, SWR, Tascam, TC Electronics, TC Helicon, TEAC, Trace Elliot, Turbosound, U.S. Music Corporation, VocoPro, Vox, Washburn International, Yamaha, Yorkville
For most of these manufacturers, a warranty repair is just as simple as a standard repair - simply bring your unit and proof of purchase in and leave without paying a dime! However, some manufacturers may have their own special procedures - one of the notable examples is Music Tribe (Behringer, Bugera, Labgruppen, Midas, TC Electronics/Helicon, and Turbosound). For Music Tribe products, you will require an RA number issued by Music Tribe. Simply contact their customer support and explain to them your issue. They will determine warranty status and issue the RA number.
Please note that Yamaha and Pioneer have different corporate subdivisions. We perform warranty work on Yamaha “Pro Audio” items (keyboards, speakers/monitors, mixers) but not on “Yamaha Home” products (receivers and amplifiers). Similarly, for Pioneer, while we’re fully authorized to service Pioneer DJ items, we are not an authorized service center for their “Home Audio” lines (receivers and amplifiers). For modern Yamaha receivers, the closest service center is Just Audio in Middle River. For modern Pioneer receivers, there’s Electronics Service Center in Germantown.
Please note that warranty terms, including the length of the warranty and the failures covered by the warranty, are entirely set by and at the discretion of the manufacturers. The customer is responsible for determining whether their failure is covered by warranty. For the most part, warranties cover manufacturing defects only, not damage related to abuse or misuse. What this means is that if your speaker blows because a factory component was slightly out of spec, the manufacturer will cover the cost of the repair. If your speaker blows because someone poured a rum & coke down the back of it, the manufacturer will not cover the cost of the repair, and you will be liable for our minimum $75 diagnostic fee. Use common sense and good judgment and you’ll have nothing to worry about!
If it’s a warranty repair, simply walk in and bring your item and proof of purchase to the front counter. Please note that the proof of purchase is absolutely mandatory for warranty work. If you do not have a proof of purchase, we will treat your repair as a non-warranty job, including the initial bench fee. If you provide a receipt later on and the repair is covered under warranty, we’ll refund the bench fee when you pick the unit up.
WHAT ITEMS DO YOU NOT WORK ON?
We do have to decline certain repairs.
We’re electronics guys, not woodworkers, so we recommend bringing your broken bongos, cracked clarinets, melted marimbas, squished saxophones, and torn-up tom-toms to House of Musical Traditions. Of course, if your acoustic instrument has onboard pickups, we can probably work on those.
We do not work on televisions or projectors. For televisions, you may wish to contact our friendly neighbors over at A-1 TV Sales & Service.
We do not work on car audio.
We do not work on Bose products due to the extreme difficulty of procuring replacement parts. You’ll have to contact Bose directly.
Modern (we define “modern” as “anything with HDMI ports”) receivers and hi-fi equipment can be difficult to work on due to the propietary circuit boards involved. We have no trouble working with QSC, Crown, or McIntosh home hi-fi equipment, since we’re an authorized service center with full access to schematics and spare parts. However, other manufacturers can be touch-and-go, and we recommend calling us to verify whether it’ll be worth your time bringing the item to us.
Note that Yamaha and Pioneer both have different divisions. We are fully factory authorized for work on Yamaha Pro audio (keyboards, speakers, and mixers) and Pioneer DJ (now known as AlphaTheta). However, both Yamaha and Pioneer also have “home audio” (hi-fi) divisions which are entirely separate from their “pro”/“DJ” divisions. We generally cannot do much with modern receivers/hi-fi products from these companies. For modern Yamaha receivers, the closest shop is Just Audio in Middle River. For modern Pioneer receivers, there’s Electronics Service Center in Germantown.
Many lights and fog machines sold online either use propietary parts that cannot be acquired, or are of such slipshod construction that any repair will only be temporary. Sometimes both. If you have a light or fog machine that doesn’t have a manufacturer’s name on it, or is from a manufacturer other than Chauvet or American DJ, it’s quite possible we’ll be unable to offer service for it. When in doubt, give us a call or shoot us an email.
Keep in mind that some items “can” be fixed, but will be more expensive to fix than to replace. We strive to be up-front about these situations when they occur. Many consumer tape decks and CD players from the 1990s and 2000s can be found on the second-hand market for absolute bargain prices. Some entry-level keyboards, Bluetooth speakers, and guitar pedals are in a similar situation. We would rather provide an honest service and decline certain items than charge more than items are worth to repair them.
If you have any doubts, feel free to email us or give us a call!
HOW LONG DO REPAIRS TAKE?
All items go into the repair queue when they arrive. Our technicians run down the list from oldest to newest. Regardless of how simple (or complex!) the failure is, every item needs to wait its turn.
Our queue time fluctuates based on technicians’ workload. Keyboards and passive (unpowered) speakers are usually evaluated within 2 weeks. Other items can be 3 weeks or longer. We recommend you ask at the front counter for an up-to-date estimated queue time, and please understand that this is still just an educated guess. A technician may be pleasantly surprised by a series of repairs which take less time than expected, or not-so-pleasantly-surprised with a repair which ends up taking more time than average, so we cannot provide an exact queue time.
Please note that this is just the time for initial evaluation and estimate. If we need to order parts, there may be some extra time required.
DO YOU OFFER EXPEDITED SERVICE?
We understand that sometimes life throws curveballs, and time is of the essence. Because of this, we offer rush service. Rush service is an additional $60 fee paid when dropping the unit off. Manufacturer warranty does not cover expedited service, so if you require a warranty repair expedited, the $60 fee still applies. With rush service, your item will bypass the queue and be looked at ASAP.
With most items, and in most situations, rush repairs have an estimate ready within 24 hours. However, for DJ gear, lighting, and console mixers, we recommend asking the front counter for a current estimated time for expedited estimates, as for these items there are times where even rush estimates can take a while.
Please note that rush service can only apply towards the time required for an estimate. If we need to order parts for the repair, it may take additional waiting which is largely out of our hands. Rush service gets the factors which we can control taken care of as quickly as possible - no more, no less.
CAN I SHIP MY ITEM TO YOU?
We are happy to accept items mailed in. Simply box your item up and include a brief note in the box with a description of the failure, your name, return shipping address, and - most importantly - your phone number so we can contact you once the item arrives!
If you require expedited service on a shipped-in item, please address your package to “ProTECH - ATTN RUSH REPAIRS”. Do NOT write “RUSH” on the box itself, as this may cause delays with the shipping agent.
DO YOU OFFER A WARRANTY?
We stand by the work we do. All repairs have a 30-day guarantee. If it fails within this time period, simply bring it back at your earliest convenience. If you’re unable to get here right away, at least give us a call to let us know what’s going on.
I PICKED MY UNIT UP LAST YEAR, AND JUST NOW HOOKED IT UP FOR THE FIRST TIME AND IT DOESN’T WORK. SINCE I HAVEN’T USED IT, WILL THIS BE COVERED BY YOUR 30-DAY GUARANTEE?
Our guarantee starts from the day you pick the item up from our location, not from the day you first hook the unit up at home. Unfortunately, sitting around unused can be rough on certain components. Electrolytic capacitors, in particular, take offense at long periods of idleness, and modern equipment is chock-full of electrolytic capacitors. We’ll absolutely take into account that the unit was previously serviced here, but most repairs outside our 30-day guarantee will incur some amount of additional charges.